Brandon Trujillo

Communicating Effectively 8th e.

Saundra Hybels / Richard L. Weaver II


Chapter 1: The Communication Process - Outline

I.         Everyone Needs Communication Skills

1.      Two reasons even the top students are unable to write clearly or make persuasive presentations

a.      We take communication for granted

b.      We think we are better than we really are

2.      Benefits of good speech communication

a.      More confidence

b.      Greater ease in reasoning with people

c.      More appropriate use of language

d.      Improved critical thinking skills

e.      Vital in all areas of life

3.      “The ability to communicate effectively has been consistently ranked the number one performance factor for professional success

II.       Strategic Flexibility

1.      Expanding your communication repertoire to enable you to use the best skill or behavior.

2.      Steps of SF:

a.      Anticipate

b.      Asses

c.      Evaluate

d.      Select

e.      Apply

f.        Reassess and Reevaluate

3.      Creativity

a.      The capacity to synthesize vast amounts of information and wrestle with complex problems

b.      Synthetic ability- the capacity to draw together and make sense of vast amounts of information

III.      Communication is a Process

1.      A Definition of Communication

a.      Any process in which people share information, ideas and people

b.      Communication is a process; always changing

2.      The Elements of Communication

a.      Senders – Receivers

b.      Messages

c.      Channels

d.      Feedback

e.      Noise

f.        Setting

IV.   Communication is a Transaction

1.      The Three Principles of Transactional Communication

a.      Participation is Continuous and Simultaneous

b.      All Communications Have a Past, a Present, and a Future

c.      All Communicators Play Roles

V.     Types of Communication

1.      Intrapersonal Communication

2.      Interpersonal Communication

3.      Small-Group Communication

4.      Computer-Mediated Communication

5.      Public Communication

6.      Intercultural Communication

VI.   Ethical Communication

1.      A component of all six types of communication

2.      National Communication Association’ s Credo for Ethical Communication defines the ethics of communicating